Refund and Returns Policy – Persia B2B

At Persia B2B, we are committed to providing high-quality products and ensuring customer satisfaction. However, if you encounter any issues with your order, our Refund and Returns Policy ensures a straightforward and hassle-free process.

1. Eligibility for Returns

You can request a return if:

  • The product is defective, damaged, or not as described.
  • The wrong item was delivered.
  • The product is unused, in its original packaging, and in resalable condition.

Note: Perishable goods, customized products, and clearance items are non-refundable unless defective.

2. Return Process

  1. Contact Us: Notify us within 14 days of receiving your order by email or through your account dashboard.
  2. Provide Details: Include your order number, product details, and reason for return. Photos of the defect or issue will help speed up the process.
  3. Return Approval: Our team will review your request and provide return instructions within 2-3 business days.
  4. Ship the Product: Once approved, ship the product back using a trackable shipping method.

3. Refund Process

  • Refunds will be issued to the original payment method within 7-14 business days after the returned item is received and inspected.
  • Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

4. Exchange Policy

Exchanges are available for defective or incorrect items. If you prefer an exchange over a refund, please indicate this when contacting us.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom or personalized products.
  • Perishable goods (e.g., food items).
  • Items marked as “final sale” or “non-returnable.”

6. Contact Information

For any questions or to initiate a return, please contact our Customer Support Team:

We appreciate your business and are here to ensure your shopping experience with Persia B2B is smooth and satisfying.